FAQs

THE ITEM IS SHOWING SOLD OUT, WILL IT BE BACK IN STOCK?

Our items are created for exclusivity so limited quantities per style are available. Most pieces will not return however, variations, new styles and fabrics may be available in the future. You can sign up for our newsletter to be notified if the item does return. We can also fulful custom orders. Please email info@inshera.com. 

WHAT ARE MY DELIVERY OPTIONS?

We deliver across Canada and the USA. Processing and shipping times around busier periods of the year such as holidays can take a little longer so please bare this in mind.

SOMETHING I PURCHASED IS NOW ON SALE OR I FORGOT TO APPLY A DISCOUNT CODE. CAN I RECEIVE A PRICE ADJUSTMENT?

Unfortunately, we do not currently offer price adjustments and discount codes are unable to be applied to orders once they have been placed.

HOW DOES YOUR SIZING RUN?

All items are generally made to fit true to size depending on style. Please note, if you wish to style your items in more of an oversized loose fit or tight fit, select sizes accordingly. View our size chart for more details.

I PLACED AN ORDER FOR THE WRONG ITEM OR WRONG SIZE. CAN I AMEND MY ORDER?

Unfortunately, once orders have been placed, sizes and items are non amendable. Please be careful when selecting items and placing in your shopping cart.

HOW DO I EXCHANGE AN ITEM?

We currently do not offer exchanges. More information can be found on our returns and exchanges page.

HOW DO I RETURN AN ITEM?

You can return your item within 14 days of purchase. Please note, we cannot accept returns outside of the 14 days, and they will be sent back to you. Please ensure the returned items are unworn, unwashed and undamaged. Ensuring all tags and labels are still attached and undisturbed. You can request by following the instructions here.

WHEN SHOULD I EXPECT TO RECEIVE MY REFUND?

We aim to process returns within 3-5 working days of being received back in the warehouse. This time can vary in busier periods. You will receive an email confirmation once your refund has been processed. It will appear back on your statement and can take up to 10 working days to process the funds back to your account.